Privacy Policy

Paradise Architectural Panels & Steel, LLC ("Paradise Louvers," "we," "us," or "our") operates the website located at www.paradiselouvers.com (the "Site"). We are committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what choices you have regarding your information.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Site.

1. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our Site.

1.1 Information You Provide Directly

When you submit a quote request, contact form, or otherwise communicate with us through the Site, we may collect the following categories of personal information:

• Contact Information: Your full name, company name, email address, phone number, and mailing address.
• Project Information: Project name, project location, project type, estimated start date, your role in the project (e.g., architect, general contractor, developer), product requirements, opening dimensions, quantity, and finish preferences.
• Uploaded Files: Any drawings, plans, or documents you voluntarily upload when submitting a quote request.
• Communications: The content of any messages, inquiries, or correspondence you send to us.

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, web beacons, and similar tracking technologies, including:

• Log Data: Your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, and time spent on each page.
• Device Information: Information about the device you use to access the Site, including hardware model, operating system, and unique device identifiers.
• Usage Data: Information about how you interact with the Site, including links clicked, forms submitted, and features used.
• Cookies: Small data files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). See Section 6 for more information on cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Respond to Your Inquiries and Provide Services

We use your contact and project information to respond to quote requests, answer questions, provide product specifications, prepare proposals, and communicate with you about your project requirements.

2.2 To Improve Our Site and Services

We use automatically collected data to analyze how visitors use our Site, identify areas for improvement, diagnose technical issues, and optimize the performance and content of our pages.

2.3 To Send Communications

With your consent, or where permitted by applicable law, we may send you emails or other communications about our products, services, industry news, or updates relevant to your project. You may opt out of marketing communications at any time by following the unsubscribe instructions in any email we send, or by contacting us directly.

2.4 To Comply with Legal Obligations

We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect the rights, property, or safety of Paradise Louvers, our clients, or others.

2.5 For Business Operations

We may use your information for internal business purposes such as recordkeeping, accounting, auditing, and improving our internal processes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Site and conducting our business, including web hosting providers, email service providers, analytics platforms, and customer relationship management (CRM) software providers. These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.

3.2 Professional Advisors

We may share your information with our attorneys, accountants, insurers, and other professional advisors where necessary for the provision of professional services.

3.3 Business Transfers

If Paradise Louvers is involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Site if such a transfer occurs and your information becomes subject to a different privacy policy.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users or the public.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Quote and project inquiry data is retained for a minimum of seven (7) years to support ongoing business relationships and comply with applicable commercial record-keeping requirements.
• Website analytics data is retained for up to twenty-four (24) months.
• Marketing communication preferences are retained until you withdraw your consent or request deletion.

When personal information is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS/TLS), and access controls limiting who within our organization can access personal information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You provide your information to us at your own risk.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our Site.

To opt out of Google Analytics tracking specifically, you may use the Google Analytics Opt-out Browser Add-on.

7. Third-Party Links

Our Site may contain links to third-party websites, including industry resources, certification bodies, and partner organizations. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is intended for use by business professionals and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. These may include:

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete personal information.
• The right to delete your personal information, subject to certain exceptions.
• The right to opt out of marketing communications.
• The right to data portability where technically feasible.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). To exercise your rights, please contact us using the information in Section 11.

Florida Residents: We comply with applicable Florida privacy laws. Florida does not currently have a comprehensive consumer privacy statute equivalent to the CCPA, but we are committed to honoring reasonable privacy requests from all users.

To submit a privacy rights request, please email us at privacy@paradiselouvers.com with the subject line "Privacy Rights Request." We will respond within forty-five (45) days of receiving your request.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy was prepared for Paradise Architectural Panels & Steel and is specific to the www.paradiselouvers.com website. It is provided for informational purposes and does not constitute legal advice. We recommend consulting with a licensed attorney to ensure full compliance with applicable federal, state, and local privacy laws.